Avoiding conflict at the grocery store is hard enough... try delivering an eviction notice in the midst of a pandemic! Our current operational environment is fraught with potentially emotional or conflict inducing scenarios. However, with training and implementing proven techniques, you can be prepared to deal with conflict and de-escalate emotionally charged situations!
Our expert, Derwin Bradley, will discuss...
- Situational awareness and identifying potentially volatile people and situations in advance.
- Effectively communicating potentially stress-inducing messages to residents, customers, and team members.
- Conflict resolution techniques and proven methods to de-escalate emotionally charged situations.
Meet our presenter!
Derwin Bradley, Jr., Master Police Officer (Ret.)
City of Orlando Police Department