Due to unplanned expenses related to COVID-19 and lack of funds from resident collections, owners are forced to reduce budgeted expenses. So how do we continue to provide a great resident experience on a limited or non-existent budget? This can be altered due to recent times and planning for the future.
Do you want to provide gold standard service to your residents, but are finding that you have limited time, people and resources to compete with the bigger management companies? Don’t fret! This webinar will show you how these Independent Rental Owners (IROs) are having fun, while getting the job done all while wowing their customers.
About the Hosts
Megan Orser, NALP, HCCP
With a degree in Marketing and Communications from the University of Michigan, Megan also carries accreditations such as the HCCP, NALP, and is currently pursuing her Michigan Brokers license.
Megan is the daughter of owner and Broker Smart Girl, Dawn Ford, CPM, HCCP, AFT and together with her succession business partner and CFO Smart Guy Cal, they oversee operations for Smart Apartment Solutions, a service provider, and Smart Moves LLC, their property management company specializing in fee-managed residential and commercial properties. The Smart Apartment Solutions team focuses their educational offerings on their plethora of personal experiences with interactive, rubber meets the road, practical applications achieving a high level of audience engagement.
Joanne Giacomantonio joined the Amp Residential team in 2017 with over 20 years of industry experience. As Amp’s first Director of Marketing, she was given the challenge of bringing the company brand to the “next level” and establishing a company culture and atmosphere that have been instrumental in Amp’s continued growth and success. Joanne began her Property Management career in 1991 after graduating from Central Michigan University with a degree in Interior Design and Marketing. Her past experience includes sales training, branding, repositioning, and new construction. She has earned her NALP Trainer certification through the DMAA and has instructed past NALP courses through her local apartment association.
Rick Ellis CPM, President & Broker
Since 1980, Mr. Ellis has been successfully involved in the operation of apartments and other residential rental real estate, handling a portfolio as large as 6,000 apartment units in four major markets. In 1984, Mr. Ellis began directing his efforts primarily to the individual investor/owner. Besides managing real estate, Rick is recognized as an industry expert in apartment marketing, property positioning, and the evaluation of rental markets and submarkets throughout the nation. Mr. Ellis is a much sought after speaker, making hundreds of presentations each year on topics from basic real estate management and resident retention to the economics of apartments.
Jacklyn Arnest, CAM DTN Management
Jacklyn is a rental housing executive seasoned in operations and sales with nearly 20 years of experience. Known most for her marketing talents and passion for technology, Jacklyn expanded several startups within rental housing, while consulting for management companies across the country on a referral basis only and special projects for Google, Amazon, and several national and global ILSs that support the real estate industry.
Starting in LIHTC affordable housing would lead to her first senior development lease-up that proceeded a unique urban-suburban lease-up that relocated a city’s downtown development plan. Becoming an executive for Realtor.com (RENTNET) was the catalyst for solidifying her career in real estate. Jacklyn has had a direct impact in strategy and on the ground sales and training to over 39 new developments nationally.