The Customer is Always Right .... Wrong!

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Wednesday, November 17, 2021
2:00 PM - 3:00 PM (EST)
Online Training Opportunity

Event Details

The Customer is Always Right .... Wrong!

The Customer is Always Right ... Wrong!  The long-time thought process is that the customer is always right.  However, the truth of the matter is that the customer is more than often not right.  The important factor of customer service is to have the customer "feel" as though they are right.  This webinar will help you achieve the top level customer service everyone expects and help you develop the ability to:

  • Say Yes, but mean No
  • Have the customer feel they are right, even though they are wrong.  
  • Over-come the obstacle of feeling defeated after talking to an upset resident or prospect.

For More Information:

Cory Luster
Cory Luster
IROP Director of Education and Membership First Coast Apartment Association

About your Speaker

Chad Christian is the Senior Vice President of Property Management for Monument Property Management based in Houston, Texas. Chad is actively involved in the local, state, and national apartment associations. Chad holds his CAM and CAPS credentials as well as being a member of the prestigious NAAEI Faculty. Chad has instructed NALP, CAM, and CAPS credential courses throughout the country and is a two time NAA Award recipient having won the Paragon Award in 2015, and an Excellence award in 2016