Mitigating Conflict In Your Workplace by Building a Culture of Peace
Online
Event Details
Conflict resolution is one of the toughest skills to train, practice, and master. It requires changing your instincts for fight-or-flight and making a conscience decision to listen, stay calm, and react with respect and empathy. Lori and Joelis will teach you best practices for building systems that allow for better communication, more engaged team members, better conflict management, and increased work satisfaction.
- Understand the Basics of Conflict and How It Should Be Perceived
Learn emotional self-management and techniques for self-regulation. - Practice Reflective Listening and Dialogue Skills
Focus on self-awareness and identifying potential conflict, and hear best practices for strong communication with perhaps a digital component. - Shift from Reactivity to Response
Learn how to use your response to manage disruptive individuals. - Identify Potential Conflicts
Use emotional intelligence techniques and be better equipped to communicate effectively and respectfully.
About Lori Agudo
As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.
Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) certification and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).
