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NALP (National Apartment Leasing Professional)

NALP (National Apartment Leasing Professional)

Your first industry credential.

Wednesday, February 20, 2019 at 12:00 AM (EST) to Wednesday, March 6, 2019 at 1:00 AM (EST)

Event Details

Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey



To obtain the NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)  
  • Successful completion of seven NALP courses including completing the Market Survey presentation (totaling 25 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Schedule of Classes (Subject to change):

Wednesday, February 20, 2019 (8:45-4:30)
The Sales Process & Bldg. Relationships

Marketing & Maintaining your Community  


Wednesday, February 27, 2019 (9:00-4:00)
Why your Competition Matters                                                

Relevant Laws & How to Apply Them                                     


Wednesday, March 6, 2019 (9:00-4:00)

Bringing in New Residents                                                           

Effectively Meeting Needs of Current Residents              


You must register prior to Feburary 13, 2019, to receive your NALP book.

Cost before February 13, 2019:
Members: $365
Non-Members: $475

Cost after February 13, 2019:
Members: $390
Non-Members: $499

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