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1:00 – 2:00 PM | Room 102
Leadership Truth Bombs®
What your team wants you to know—but isn’t saying. This high-energy session delivers real, unfiltered insights into leadership, culture, and what today’s workforce truly needs to succeed.
Walk away with actionable ideas to strengthen your leadership style, build stronger teams, and create a culture people want to stay in.
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1:00 – 2:00 PM | Room 106
Preventing Fraud in the Multifamily Industry
Fraud is on the rise—and it’s costing operators more than ever. Learn how to identify common fraud types, spot red flags early in the leasing process, and understand the financial impact across your community.
Walk away with practical strategies and tools to help prevent, detect, and respond to fraud more effectively.
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1:00 – 2:00 PM | Room 104
Recruitment & Retention
Hiring is competitive—and keeping great talent is even harder. Learn how to attract the right candidates, improve hiring decisions, and build a strong team culture that drives long-term success.
Walk away with practical strategies to boost engagement, reduce turnover, and strengthen overall team performance.
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2:00 – 3:00 PM | Room 102
Maintenance: Communication & Execution
Presented By:
Great maintenance goes beyond the fix—it’s about communication, efficiency, and the resident experience. Learn how to manage work orders, coordinate teams, and set clear expectations from request to resolution.
Walk away with practical strategies to streamline operations, reduce delays, and deliver consistent, high-quality service.
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2:00 – 3:00 PM | Room 104
Delinquency Control
Presented By: 
Delinquency is rising—and it’s putting real pressure on multifamily performance. This session dives into proactive, real-world strategies to prevent, manage, and recover delinquent accounts without sacrificing the resident experience. Learn how to leverage data, strengthen communication, and align your teams to drive consistent results and protect your bottom line.
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2:00 – 3:00 PM | Room 106
The X Suite: An Executive Roundtable
Join industry leaders for a peer-driven discussion on AI, staffing challenges, and centralization in multifamily. Benchmark ideas, share real-world strategies, and explore what’s working across operations and resident experience.
Walk away with practical insights and actionable ideas to help future-proof your organization.
Featured Keynote
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3:00 – 4:00 PM | Room 102
How We Can Show Up Better – Chasing Fear, Finding Your People, and Defining What Matters
Join Ross Kimball for a high-energy keynote that will challenge how you think about fear, growth, and what success really looks like. Known for his engaging style and real-world perspective, Ross delivers powerful insights that resonate long after the session ends.
Walk away inspired to take action, build stronger connections, and show up better in every area of your life and work.