Mastering Maintenance: The Value of Collaboration and Cross Training

For Community Managers and Service managers, collaboration and a clear understanding of their partner’s job and its challenges is key for making managing multifamily assets a success. Part of the challenge comes from the fact that Service Managers get promoted from within without a formal management and financial training.

The other side of the challenge is, you guessed it, basic formal maintenance training for Community Managers or the lack thereof. Collaboration between the apartment community managing partners is needed today more than ever, in the age of high customer expectations and instant gratification.

• Leverage the power of shared knowledge
  Service Managers that communicate using the language of business have a better chance at a career path above site level
• Understand the value of what your partner brings to the table
  The best outreach marketing tool? Your service team.
• The value of a true partnership
  How a Community Manager’s support can become a key in achieving great resident satisfaction numbers
• Understand how management decisions are impacting the business
  Spending strategically can improve the bottom line of an asset. Why it is important to spend in order to save.