When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.
Attendees of this session will:
- Learn how to anticipate a potential conflict
- Identify the necessary skills for de-escalating conflict
- Obtain self-regulation techniques
- Gain tips for handling hot button issues
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About your Speaker
Katie Rigsby is the President and CEO of Katie Rigsby Inspires, she provides multifamily consulting services, keynote speeches, corporate training, and facilitation services for organizations nationwide. Her career in multifamily began in 2000 as a Leasing Consultant. Throughout her career, she has worked onsite and in the trenches as a Property Manager, multi-site supervisor, educator/trainer, marketing director and as a senior executive. Katie has a passion for helping people find their own paths to success and serves on the faculty of NAAEI as an Advanced Facilitator.